{"id":3567,"date":"2025-07-14T09:12:55","date_gmt":"2025-07-14T09:12:55","guid":{"rendered":"https:\/\/10dumbs.com\/santai\/website\/?page_id=3567"},"modified":"2025-07-31T05:40:37","modified_gmt":"2025-07-31T05:40:37","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/10dumbs.com\/santai\/website\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3567\" class=\"elementor elementor-3567\">\n\t\t\t\t<div class=\"elementor-element elementor-element-819dd67 e-flex e-con-boxed e-con e-parent\" data-id=\"819dd67\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1930ae5 elementor-widget elementor-widget-heading\" data-id=\"1930ae5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refund Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf8b043 elementor-widget elementor-widget-shortcode\" data-id=\"cf8b043\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to Santai.\" href=\"https:\/\/10dumbs.com\/santai\/website\" class=\"home\" ><span property=\"name\">Santai<\/span><\/a><meta property=\"position\" content=\"1\"><\/span> > <span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to Blog.\" href=\"https:\/\/10dumbs.com\/santai\/website\/blog\/\" class=\"post-root post post-post\" aria-current=\"page\"><span property=\"name\">Blog<\/span><\/a><meta property=\"position\" content=\"2\"><\/span>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d688f28 e-flex e-con-boxed e-con e-parent\" data-id=\"d688f28\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b4fa9f3 e-con-full e-flex e-con e-child\" data-id=\"b4fa9f3\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e626248 elementor-widget elementor-widget-text-editor\" data-id=\"e626248\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"p-0\" style=\"color: #3c3c3c;\">Santai\u2019s Refund Policy: A Comprehensive Guide<\/h2><p style=\"color: #3c3c3c;\">Traveling is an exciting adventure, but sometimes unforeseen circumstances arise, necessitating changes to our plans. If you ever find yourself in a situation where you need to understand the refund policy of Santai, this guide is tailor-made for you. Our aim is to provide a transparent and straightforward understanding of our terms, ensuring you can make decisions with clarity.<\/p><h2 class=\"p-0\" style=\"color: #3c3c3c;\">Refund Policy<\/h2><p style=\"color: #3c3c3c;\">Basically, we have 2 type of refund policy, the refund type of based on the ticket price.<\/p><ol><li style=\"list-style-type: none;\"><ol><li>This Refund Policy only applies on online ticket booking which price<strong>\u00a0less than<\/strong>\u00a0$40\/ticket<\/li><\/ol><\/li><\/ol>\n<table id=\"tablepress-2\" class=\"tablepress tablepress-id-2 tbody-has-connected-cells\">\n<thead>\n<tr class=\"row-1\">\n\t<th class=\"column-1\">Bus Operator<\/th><th class=\"column-2\">Period<\/th><th class=\"column-3\">Refundable Amount<\/th><th class=\"column-4\">Remark<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"row-striping\">\n<tr class=\"row-2\">\n\t<td rowspan=\"4\" class=\"column-1\">Santai<\/td><td class=\"column-2\">3 days (72 hours) before departure<\/td><td class=\"column-3\">50%<\/td><td rowspan=\"4\" class=\"column-4\">This Refund Policy only applies on online ticket booking which price less than $40\/ticket<\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-2\">2 days (48 hours) before departure<\/td><td class=\"column-3\">30%<\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-2\">1 day (24 hours) before departure<\/td><td class=\"column-3\">10%<\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-2\">Less than 1 day (24 hours) before departure<\/td><td class=\"column-3\">0%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-2 from cache --><ol><li style=\"list-style-type: none;\"><ol><li>This Refund Policy only applies on online ticket booking which price <strong>more <\/strong><strong>than<\/strong>\u00a0$40\/ticket<\/li><\/ol><\/li><\/ol>\n<table id=\"tablepress-4\" class=\"tablepress tablepress-id-4 tbody-has-connected-cells\">\n<thead>\n<tr class=\"row-1\">\n\t<th class=\"column-1\">Bus Operator<\/th><th class=\"column-2\">Period<\/th><th class=\"column-3\">Refundable Amount<\/th><th class=\"column-4\">Remark<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"row-striping\">\n<tr class=\"row-2\">\n\t<td rowspan=\"4\" class=\"column-1\">Santai<\/td><td class=\"column-2\">7 days (168 hours) before departure<\/td><td class=\"column-3\">50%<\/td><td rowspan=\"4\" class=\"column-4\">This Refund Policy only applies on online ticket booking which price more than $40\/ticket<\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-2\">5 days (120 hours) before departure<\/td><td class=\"column-3\">30%<\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-2\">3 day (72 hours) before departure<\/td><td class=\"column-3\">10%<\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-2\">Less than 3 day (72 hours) before departure<\/td><td class=\"column-3\">0%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-4 from cache --><div id=\"content\" class=\"row\"><div id=\"page-39\" class=\"col-md-12\"><div class=\"content\"><div class=\"group w-full text-token-text-primary border-b border-black\/10 gizmo:border-0 dark:border-gray-900\/50 gizmo:dark:border-0 bg-gray-50 gizmo:bg-transparent dark:bg-[#444654] gizmo:dark:bg-transparent\" data-testid=\"conversation-turn-13\"><div class=\"p-4 justify-center text-base md:gap-6 md:py-6 m-auto\"><div class=\"flex flex-1 gap-4 text-base mx-auto md:gap-6 md:max-w-2xl lg:max-w-[38rem] xl:max-w-3xl }\"><div class=\"relative flex w-[calc(100%-50px)] flex-col gap-1 md:gap-3 lg:w-[calc(100%-115px)]\"><div class=\"flex flex-grow flex-col gap-3 max-w-full\"><div class=\"min-h-[20px] flex flex-col items-start gap-3 overflow-x-auto whitespace-pre-wrap break-words\"><div class=\"markdown prose w-full break-words dark:prose-invert light\"><h3 class=\"p-0\" style=\"color: #3c3c3c;\">Navigating the Refund Landscape at Santai<\/h3><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a3d1d3 elementor-widget elementor-widget-genix-faq\" data-id=\"2a3d1d3\" data-element_type=\"widget\" data-widget_type=\"genix-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n        <div class=\"faq-content\">\n            <div class=\"accordion-wrap\">\n                <div class=\"accordion\" id=\"accordionExample\">\n\n                                            <div class=\"accordion-item\">\n                            <h2 class=\"accordion-header\" id=\"headingOne-0\">\n                                <button class=\"accordion-button \" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseOne-0\" aria-expanded=\"true\" aria-controls=\"collapseOne-0\">\n                                    Discount Code Implications                                <\/button>\n                            <\/h2>\n                            <div id=\"collapseOne-0\" class=\"accordion-collapse collapse show\" aria-labelledby=\"headingOne-0\" data-bs-parent=\"#accordionExample\">\n                                <div class=\"accordion-body\">\n                                    We understand the appeal of discount codes. However, if a booking made using a discount code is cancelled, the value of that redeemed code will not be reverted back in any form.                                <\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion-item\">\n                            <h2 class=\"accordion-header\" id=\"headingOne-1\">\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseOne-1\" aria-expanded=\"true\" aria-controls=\"collapseOne-1\">\n                                    Irreversible Cancellations                                <\/button>\n                            <\/h2>\n                            <div id=\"collapseOne-1\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingOne-1\" data-bs-parent=\"#accordionExample\">\n                                <div class=\"accordion-body\">\n                                    Making the decision to cancel is significant. Once confirmed, the respective booking will be permanently removed from your booking history, rendering the cancellation irreversible. It\u2019s always a good idea to double-check and be certain before initiating this process.                                <\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion-item\">\n                            <h2 class=\"accordion-header\" id=\"headingOne-2\">\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseOne-2\" aria-expanded=\"true\" aria-controls=\"collapseOne-2\">\n                                    Refund Amounts                                <\/button>\n                            <\/h2>\n                            <div id=\"collapseOne-2\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingOne-2\" data-bs-parent=\"#accordionExample\">\n                                <div class=\"accordion-body\">\n                                    We have a structured refund system. The amount refunded is based on the \u2018Refundable Amount\u2019 stipulated in our policy. It is, however, crucial to note that this will always be capped at the ticket price paid or whichever amount is lower. Partial refund is <b>not allowed.<\/b>                                <\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion-item\">\n                            <h2 class=\"accordion-header\" id=\"headingOne-3\">\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseOne-3\" aria-expanded=\"true\" aria-controls=\"collapseOne-3\">\n                                    Refund Processing                                <\/button>\n                            <\/h2>\n                            <div id=\"collapseOne-3\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingOne-3\" data-bs-parent=\"#accordionExample\">\n                                <div class=\"accordion-body\">\n                                    We value your patience. Once a cancellation is confirmed, rest assured that the refund will be processed to the payment method mentioned in the refund confirmation email, typically within 14 business days.                                <\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion-item\">\n                            <h2 class=\"accordion-header\" id=\"headingOne-4\">\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseOne-4\" aria-expanded=\"true\" aria-controls=\"collapseOne-4\">\n                                    Cancellation Charges                                <\/button>\n                            <\/h2>\n                            <div id=\"collapseOne-4\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingOne-4\" data-bs-parent=\"#accordionExample\">\n                                <div class=\"accordion-body\">\n                                    Just as every travel journey is unique, the implications of cancellations can vary. In some situations, a cancellation fee might be applicable. It\u2019s always recommended to review the specific terms during the cancellation process.                                <\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion-item\">\n                            <h2 class=\"accordion-header\" id=\"headingOne-5\">\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseOne-5\" aria-expanded=\"true\" aria-controls=\"collapseOne-5\">\n                                    Evolving Terms                                <\/button>\n                            <\/h2>\n                            <div id=\"collapseOne-5\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingOne-5\" data-bs-parent=\"#accordionExample\">\n                                <div class=\"accordion-body\">\n                                    As part of our commitment to excellence and continuous improvement, the terms and conditions of our Refund Policy might undergo changes. While we aim to notify our esteemed customers of major changes, it\u2019s advisable to revisit our policy periodically, especially before making any significant decisions.                                <\/div>\n                            <\/div>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f88e0d elementor-widget elementor-widget-text-editor\" data-id=\"0f88e0d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div id=\"content\" class=\"row\"><div id=\"page-39\" class=\"col-md-12\"><div class=\"content\"><div class=\"group w-full text-token-text-primary border-b border-black\/10 gizmo:border-0 dark:border-gray-900\/50 gizmo:dark:border-0 bg-gray-50 gizmo:bg-transparent dark:bg-[#444654] gizmo:dark:bg-transparent\" data-testid=\"conversation-turn-13\"><div class=\"p-4 justify-center text-base md:gap-6 md:py-6 m-auto\"><div class=\"flex flex-1 gap-4 text-base mx-auto md:gap-6 md:max-w-2xl lg:max-w-[38rem] xl:max-w-3xl }\"><div class=\"relative flex w-[calc(100%-50px)] flex-col gap-1 md:gap-3 lg:w-[calc(100%-115px)]\"><div class=\"flex flex-grow flex-col gap-3 max-w-full\"><div class=\"min-h-[20px] flex flex-col items-start gap-3 overflow-x-auto whitespace-pre-wrap break-words\"><div class=\"markdown prose w-full break-words dark:prose-invert light\"><h3 class=\"p-0\" style=\"color: #3c3c3c;\">Your Peace of Mind with Santai<\/h3><p style=\"color: #3c3c3c;\">Santai is dedicated to making your travel experiences memorable for the right reasons. Our refund policy is designed with fairness and transparency in mind, ensuring that should you need to cancel, you\u2019re equipped with all the necessary information.<\/p><p style=\"color: #3c3c3c;\">For those eager to delve deeper into our offerings or other policies, you can explore\u00a0<a style=\"color: #d07a50;\" href=\"https:\/\/www.santai.com.sg\/member-new\/\">here<\/a>. And as always, our dedicated customer service team is available to assist with any queries.<\/p><p><strong style=\"color: #3c3c3c;\"><em>** Refund policy is not applicable for Bus+Ferry as Ferry ticket is 3rd party and hence, we are not able to able to honour this refund policy<\/em><\/strong><br \/><a style=\"color: #d07a50;\" href=\"https:\/\/www.santai.com.sg\/member-new\/\"><strong>REFUND HERE<\/strong><\/a><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund Policy Santai\u2019s Refund Policy: A Comprehensive Guide Traveling is an exciting adventure, but sometimes unforeseen circumstances arise, necessitating changes to our plans. If you ever find yourself in a situation where you need to understand the refund policy of Santai, this guide is tailor-made for you. Our aim is to provide a transparent and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3567","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/10dumbs.com\/santai\/website\/wp-json\/wp\/v2\/pages\/3567","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/10dumbs.com\/santai\/website\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/10dumbs.com\/santai\/website\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/10dumbs.com\/santai\/website\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/10dumbs.com\/santai\/website\/wp-json\/wp\/v2\/comments?post=3567"}],"version-history":[{"count":43,"href":"https:\/\/10dumbs.com\/santai\/website\/wp-json\/wp\/v2\/pages\/3567\/revisions"}],"predecessor-version":[{"id":3902,"href":"https:\/\/10dumbs.com\/santai\/website\/wp-json\/wp\/v2\/pages\/3567\/revisions\/3902"}],"wp:attachment":[{"href":"https:\/\/10dumbs.com\/santai\/website\/wp-json\/wp\/v2\/media?parent=3567"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}