{"id":3569,"date":"2025-07-14T09:13:36","date_gmt":"2025-07-14T09:13:36","guid":{"rendered":"https:\/\/10dumbs.com\/santai\/website\/?page_id=3569"},"modified":"2025-07-31T05:40:35","modified_gmt":"2025-07-31T05:40:35","slug":"reschedule-policy","status":"publish","type":"page","link":"https:\/\/10dumbs.com\/santai\/website\/reschedule-policy\/","title":{"rendered":"Reschedule Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3569\" class=\"elementor elementor-3569\">\n\t\t\t\t<div class=\"elementor-element elementor-element-819dd67 e-flex e-con-boxed e-con e-parent\" data-id=\"819dd67\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1930ae5 elementor-widget elementor-widget-heading\" data-id=\"1930ae5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Reschedule Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8193fa8 elementor-widget elementor-widget-shortcode\" data-id=\"8193fa8\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to Santai.\" href=\"https:\/\/10dumbs.com\/santai\/website\" class=\"home\" ><span property=\"name\">Santai<\/span><\/a><meta property=\"position\" content=\"1\"><\/span> > <span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to Blog.\" href=\"https:\/\/10dumbs.com\/santai\/website\/blog\/\" class=\"post-root post post-post\" aria-current=\"page\"><span property=\"name\">Blog<\/span><\/a><meta property=\"position\" content=\"2\"><\/span>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d688f28 e-flex e-con-boxed e-con e-parent\" data-id=\"d688f28\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b4fa9f3 e-con-full e-flex e-con e-child\" data-id=\"b4fa9f3\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f7c3c1c elementor-widget elementor-widget-text-editor\" data-id=\"f7c3c1c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 style=\"color: #3c3c3c;\">Santai: Your Ultimate Guide to Our Reschedule Policy<\/h2><p style=\"color: #3c3c3c;\">Are you planning your next journey with Santai? While we always hope for a seamless travel plan, we understand that sometimes life happens, and you might need to reschedule. Here\u2019s everything you need to know about our rescheduling policy, ensuring you have a stress-free experience with us.<\/p>\n<table id=\"tablepress-1\" class=\"tablepress tablepress-id-1\">\n<thead>\n<tr class=\"row-1\">\n\t<th class=\"column-1\">Bus Company<\/th><th class=\"column-2\">Reschedule To<\/th><th class=\"column-3\">Ticket Price<\/th><th class=\"column-4\">Hours Before Departure<\/th><th class=\"column-5\">Reschedule Fee<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"row-striping\">\n<tr class=\"row-2\">\n\t<td class=\"column-1\">Santai<\/td><td class=\"column-2\">Any Date<\/td><td class=\"column-3\">Any Price<\/td><td class=\"column-4\">2<\/td><td class=\"column-5\">Free of Charge<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-1 from cache --><p style=\"color: #3c3c3c;\"><b>Notes:<\/b>Once your reschedule request is successful, you will receive a new booking confirmation email with the rescheduled trip details.<\/p><h3 style=\"color: #3c3c3c;\">Comprehensive Reschedule Policy: What You Need to Know<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac37636 elementor-widget elementor-widget-genix-faq\" data-id=\"ac37636\" data-element_type=\"widget\" data-widget_type=\"genix-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n        <div class=\"faq-content\">\n            <div class=\"accordion-wrap\">\n                <div class=\"accordion\" id=\"accordionExample\">\n\n                                            <div class=\"accordion-item\">\n                            <h2 class=\"accordion-header\" id=\"headingOne-0\">\n                                <button class=\"accordion-button \" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseOne-0\" aria-expanded=\"true\" aria-controls=\"collapseOne-0\">\n                                    All-encompassing                                <\/button>\n                            <\/h2>\n                            <div id=\"collapseOne-0\" class=\"accordion-collapse collapse show\" aria-labelledby=\"headingOne-0\" data-bs-parent=\"#accordionExample\">\n                                <div class=\"accordion-body\">\n                                     At Santai, our rescheduling policy is not just limited to the coaches we operate. We\u2019ve designed this policy keeping in mind the varied needs of our diverse clientele.                                <\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion-item\">\n                            <h2 class=\"accordion-header\" id=\"headingOne-1\">\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseOne-1\" aria-expanded=\"true\" aria-controls=\"collapseOne-1\">\n                                    One-time Change                                <\/button>\n                            <\/h2>\n                            <div id=\"collapseOne-1\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingOne-1\" data-bs-parent=\"#accordionExample\">\n                                <div class=\"accordion-body\">\n                                    Please plan carefully, as our policy permits ticket rescheduling only once. This ensures that all our customers get a fair chance at their desired travel dates.                                <\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion-item\">\n                            <h2 class=\"accordion-header\" id=\"headingOne-2\">\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseOne-2\" aria-expanded=\"true\" aria-controls=\"collapseOne-2\">\n                                    Whole Booking Adjustments                                <\/button>\n                            <\/h2>\n                            <div id=\"collapseOne-2\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingOne-2\" data-bs-parent=\"#accordionExample\">\n                                <div class=\"accordion-body\">\n                                    If you\u2019ve booked multiple tickets for a journey, remember that partial rescheduling of those tickets is not allowed. All passengers in a booking must reschedule together, ensuring consistent travel plans for your entire group.                                <\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion-item\">\n                            <h2 class=\"accordion-header\" id=\"headingOne-3\">\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseOne-3\" aria-expanded=\"true\" aria-controls=\"collapseOne-3\">\n                                    Cost Implications                                <\/button>\n                            <\/h2>\n                            <div id=\"collapseOne-3\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingOne-3\" data-bs-parent=\"#accordionExample\">\n                                <div class=\"accordion-body\">\n                                    We strive to offer flexibility without compromising on our service quality. If you need to reschedule, the fee encompasses a basic rescheduling charge plus the difference between your new ticket fare and the original. So, if your new journey date has a higher fare, the difference would be added to your rescheduling fee.                                <\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion-item\">\n                            <h2 class=\"accordion-header\" id=\"headingOne-4\">\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseOne-4\" aria-expanded=\"true\" aria-controls=\"collapseOne-4\">\n                                    Non-refundable Differences                                <\/button>\n                            <\/h2>\n                            <div id=\"collapseOne-4\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingOne-4\" data-bs-parent=\"#accordionExample\">\n                                <div class=\"accordion-body\">\n                                    In cases where the rescheduled ticket is cheaper than the original one, the fare difference is non-refundable. We recommend checking all available options before finalizing your reschedule.                                <\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion-item\">\n                            <h2 class=\"accordion-header\" id=\"headingOne-5\">\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseOne-5\" aria-expanded=\"true\" aria-controls=\"collapseOne-5\">\n                                    Policy Amendments                                <\/button>\n                            <\/h2>\n                            <div id=\"collapseOne-5\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingOne-5\" data-bs-parent=\"#accordionExample\">\n                                <div class=\"accordion-body\">\n                                    At Santai, we continually work to improve our services. This means we might update our Reschedule Policy terms occasionally. While we will do our best to keep you informed, it\u2019s always a good idea to revisit our policy before making changes to your booking.                                <\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion-item\">\n                            <h2 class=\"accordion-header\" id=\"headingOne-6\">\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseOne-6\" aria-expanded=\"true\" aria-controls=\"collapseOne-6\">\n                                    Bus + Ferry Trips Exception                                <\/button>\n                            <\/h2>\n                            <div id=\"collapseOne-6\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingOne-6\" data-bs-parent=\"#accordionExample\">\n                                <div class=\"accordion-body\">\n                                    Please note that for trips that combine our bus service with a ferry journey, rescheduling is only available for the bus portion. This is because ferry operations are handled by our partner ferry operators, and their policies apply for that segment of your journey.                                <\/div>\n                            <\/div>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9a9d9f elementor-widget elementor-widget-text-editor\" data-id=\"e9a9d9f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"color: #3c3c3c;\">Plan with Confidence with Santai<\/h3><p style=\"color: #3c3c3c;\">Our primary aim is to make your travel experience smooth and enjoyable. We hope this comprehensive guide to our rescheduling policy assists you in making informed decisions. Remember, we\u2019re just a call or click away if you have any queries.<\/p><p style=\"color: #3c3c3c;\">For those looking to explore more about our offerings or other policies, navigate\u00a0<a style=\"color: #1f3b2c;\" href=\"https:\/\/www.santai.com.sg\/member-new\/\">here<\/a>\u00a0or get in touch with our dedicated customer service team.<\/p><p><strong style=\"color: #3c3c3c;\"><em>** Reschedule policy is not applicable for Bus+Ferry as Ferry ticket is 3rd party and hence, we are not able to able to honour this reschedule policy<\/em><\/strong><\/p><p><a style=\"color: #d07a50;\" href=\"https:\/\/www.santai.com.sg\/member-new\/\">Reschedule here<\/a><\/p><p><a style=\"color: #d07a50;\" href=\"https:\/\/www.busonlineticket.com\/how-to-reschedule-your-booking\/\">Ultimate Guide to Reschedule Booking<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Reschedule Policy Santai: Your Ultimate Guide to Our Reschedule Policy Are you planning your next journey with Santai? While we always hope for a seamless travel plan, we understand that sometimes life happens, and you might need to reschedule. Here\u2019s everything you need to know about our rescheduling policy, ensuring you have a stress-free experience [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3569","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/10dumbs.com\/santai\/website\/wp-json\/wp\/v2\/pages\/3569","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/10dumbs.com\/santai\/website\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/10dumbs.com\/santai\/website\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/10dumbs.com\/santai\/website\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/10dumbs.com\/santai\/website\/wp-json\/wp\/v2\/comments?post=3569"}],"version-history":[{"count":37,"href":"https:\/\/10dumbs.com\/santai\/website\/wp-json\/wp\/v2\/pages\/3569\/revisions"}],"predecessor-version":[{"id":3899,"href":"https:\/\/10dumbs.com\/santai\/website\/wp-json\/wp\/v2\/pages\/3569\/revisions\/3899"}],"wp:attachment":[{"href":"https:\/\/10dumbs.com\/santai\/website\/wp-json\/wp\/v2\/media?parent=3569"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}